The practical bits, without the small print.

Orders placed before 2pm NZT leave the same working day from Auckland; anything after that goes out the next morning. Rural addresses add one day.

New Zealand: 1–3 working days. Australia: 3–6 working days. Rest of world: 6–12 working days, tracked door to door.

Shipping is free over $60, otherwise a flat $6.50. If something arrives damaged, send a photo within 30 days and we replace it — no return postage needed.

Acrylic boards: wipe with the included microfibre cloth and a drop of water. Avoid alcohol-based cleaners, which cloud the surface over time.

The wooden base: a damp cloth only, no soaking, then air dry away from direct heat. A light coat of food-safe oil once a year keeps the grain rich.

Markers: recap straight after use and store them upright. Spare marker sets are available any time — just email us.

Christmas gifts: every box ships with a blank card, so add your own note before it goes under the tree.

A real person reads every message, usually within a few hours during NZ business hours.

Email hello@tinselandglow.co.nz for orders, wholesale enquiries or anything about a product before you buy it.

For schools and kindergartens we offer 15% off orders over ten boards — mention your centre's name in the email.